Returns and exchanges

To make an exchange or return in Mexico fill out the following form with your name, email, order number and the item you want to exchange or return. We will get back to you with the steps to follow.

Shipping on your first change is free.

Your return shipment is free of charge.

For International returns click here

IMPORTANT NOTE:

Products must be returned or exchanged within 15 business days from the day of delivery of the product and return and/or exchange is accepted only for products in good condition. We reserve the right to refuse replacement request for any product that has been washed, damaged or without its original label.

Form