Shipping

How long does it take for my order to arrive?

Do you have international shipping?

How much does it cost to ship outside of CDMX?

How much does international shipping cost?

Find the answer to all the above questions in the shipping tab.

Do you have express delivery?

At the moment we do not have an express parcel service. To check the delivery times of our shipments click here.

 

 Returns and exchanges

How do I make a change?

How do I make a return?

How long does it take to get a refund?

Find the answer to all of the above questions on the returns and exchanges tab.

Restock and new designs

How often do you restock sizes and designs?

In Vaca Santa we manufacture our articles according to the demand of the moment, so the assortment times and quantities may vary. Our processes take more time because we do not have scraps or waste. We are faithful believers of slow fashion so we thank you for your patience. 

 How often do you bring out new designs?

We launch new designs 4 times a year and keep the best sellers of each collection.

Will they have the design I liked again since it's out of stock?

Unless the model you liked is a best seller in that collection, we won't restock it. But don't worry, we always release more and more beautiful designs, so you're sure to fall in love with someone else.

Shopping

Do you have a wholesale price?

For wholesale purchases please contact us at [email protected].

Do you have a physical store?

You can only buy our products in the online shop https://vacasanta.com

 

Payments

What do I do if I only got my purchase confirmation from PayPal but not from Vaca Santa?

In this case, please contact us as soon as possible at [email protected] and send us your Paypal receipt. and send us your Paypal receipt.

What are the payment methods?

You can pay with all credit cards or from your Paypal account.

Do you have payments in Oxxo?

Not for now.

 

How do I know what size I am?

You can check our size chart here.

How do you wash your clothes?

We recommend washing them in a washing machine (delicate mode and cold water) with colors and air dry them. It is very important that you do not add any detergents that contain fabric softener, baking soda or chlorine. Even so, washing instructions can be found on the inside label of each garment.

For the Bios collection we recommend the same washing method but air drying.

 Are the garments for Yoga only, or can I use them for other disciplines and sports?

You can use them for any sport or discipline that makes you happy.

What material is your fabric made of?

We have three types of material for leggings and tops: Polyester + Elastane, Nylon + Elastane and 99% biodegradable Polyamide.

Sweatshirts: PYRATEX® fibre® 81% organic cotton/ 19% recycled cotton

T-shirts: PYRATEX® fibre.66% lyocell (tencel)/ 28% lyocell (seaweed)/ 6% degradable elastane.

Where are your products made?

We have fabrics from various parts of LATAM and Europe, but all our production processes are made in Mexico.