Before returning and/or changing the articles (s), please read and follow the following instructions. Be sure to understand our return policy and/or changes. All the following standards are valid for any product you want to return and/or change.

GENERAL DISPOSITION

1. To carry out the return and/or change process you must:

Be within 15 calendar days after the delivery of your articles. Only the products returned in their original conditions will be accepted.

To return or change any garment you must follow the following steps:

a) Enter the section of CHANGES, where you will be asked to send your specific data and information about your change or return.

b) When sending the application, you will be answered by email confirming the change or return.

c) Once the customer collection and/or sending address will be confirmed, the client will receive a guide that must be passed in the package to change and must take it to the branch of the parcel chosen by our company.

d) In case of change, the new product will be delivered in the next 7 business days of the day in which we receive the one sent by the customer.

e) The first change has no cost and from the second change the cost of shipping to any part of Mexico is $ 200.

f) In case of return, the reimbursement will be carried out in the same form of payment as the original purchase, in the next 15 business days after theday in which we receive the one sent by the client.

g) In case of return the shipment has no cost.

 International changes or returns gives click here.

1. Wrong product:

For wrong product (the product sent is not the one that bought or has any defect) once this is confirmed by making contact with us to contact@vacasanta.com, we will be in charge of the change of the article and the shipping costs.

1. The garment he bought did not have a mistake when requesting the size:

You may request another size, as long as the product bought retains its original wrappings, in addition to not being stained, mistreated and with the smell of perfume, as well as having requested the form of return and/or change in a maximum of 15 calendar days after the delivery of its merchandise and have fulfilled in an ideal way with the return and/or change procedure indicated in the previous numbers.

GUARANTEE

IMPORTANT NOTE:

The products have to be returned or changed within 15 business days from the day delivery day and the return and/or change is accepted only for products in good condition. We reserve the right to reject the replacement request for any product that has been washed, damaged or without its original label.

In question to quality upon receiving the product:

We are in charge of the reimbursement and expenses if the customer has received a product with which it is not satisfied. The return or changed product has to be in optimal packaging conditions and with its original labels attached to the product and the return or change has to be made within 15 days from the day of delivery of the product.